FAQ


FAQ
Q: How long is the shipping?
After your order has been processed, please allow 3-4 weeks for shipping (varies by location). We will send you a confirmation email with all the details needed to track your order!
If your order hasn’t arrived in the estimated delivery times, please contact our support team at Contact us page.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Q: Do you accept Cash on Delivery?
A: No, we do not.
Q: What are the payment options?
A: We accept payments by Visa, Mastercard and Amex.
Q: Where will my items ship from?
A: We have fulfillment centers across the globe in US, Asia and Australia.
Q: How long before I receive my goods?
A: All items are subject to a handling period before they are dispatched. Most of orders leave the warehouse 1-3 days after payment.
Q: Can I get a refund?
A: Yes within 5 days of purchase. The product must be sent back in its original package and intact.
Q: Is the Quality Guaranteed?
A: Yes 100% guaranteed! If you are not satisfied with your product, please check out the refund policy.
Q: How Secure is the website?
A:  Hekate adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Q: Do you ship internationally?
A:  Hekate successfully ships many products worldwide each day. We have many satisfied customers around the globe.
Q: How can I get my tracking number?
A: Tracking of all kind will be done from our end upon contacting us.